6.3 Settings


6.3.1 Message Settings  <<  6.3.2  >>  6.3.3 Shopping cart Settings 

6.3.2 Order Statuses

In Workspace there are two kinds of order statuses: handling statuses and payment statuses. Both are freely definable to meet the current needs.

Handling statuses
Picture 6.16 : Handling statuses


The description field is can be used to provide additional information for each status.

If you select 'restrict transitions', only the statuses selected in 'allowed transitions' field are shown directly in order information tab's status selection lists. All statuses can still be shown and any one selected on that tab, so these settings can be used for convenience and clarity in selecting statuses.

The order of statuses can be freely adjusted by drag and dropping a row with mouse. The statuses are shown in the defined order in the order information tab's status selection lists.

You can change the order's status manually in the Order information tab or you can define a status to be set automatically when some order related event takes place. The following order events are available:


  • Order received - Takes place when order is placed in the Webshop

  • Order received (Online Payment) - Takes place when order was paid Online

  • Order received (Offline Payment) - Takes place when order was paid Offline

  • Order paid - Takes place when customer returns from the bank's service after a successful payment

  • Order cancelled - Takes place when the customer returns from the bank's service after cancelling the payment (order will also be removed from the order listing)

  • Order restored - Takes place when a deleted order is restored

  • ELogi order processed - Order processed in Workspace. Only used in ELogi integration.

  • ELogi order sent - Posti sent order confirmation. Order has been sent to customer. Only used in ELogi integration.

  • ELogi-order return - Customer has returned order. Only used with ELogi integration.

  • Order paid (Danske Bank Finland) - Takes place, when order paid with the Finnish Danske Bank web bank service.

  • Order paid (Finnish Nordea) - Takes place, when order paid with Nordea's web bank service

  • Order paid (Osuuspankki) - Takes place, when order paid with Osuuspankki web bank service.

  • Order paid( SpPop) - Takes place, when order paid with SpPop web bank service.

  • Order paid (Ålandsbanken) - Takes palce, when order paid with Ålandsbanken web bank service.

  • Order paid (Handelsbanken) - Takes place, when order paid with Handelsbanken web bank service.

  • Order paid (Luottokunta) - Takes place, when order paid with Luottokunta web service.

  • Order paid (PayPal) - Takes place, when order paid with PayPal web service.

  • Order paid (ITransact) - Takes place, when order paid with ITransact web service.

  • Order paid (Ogone) - Takes place, when order paid with Ogone Payment Gateway web service.

  • Order paid (Hansapank) - Takes place, when order paid with Hansapank web service.

  • Order paid (SEB Eesti Ühispank) - Takes place, when order paid with Ühispank web bank service

  • Order paid (Krediidipank) - Takes place, when order paid with Krediidipank web bank service.

  • Order paid (Estonian Danske Bank) - Takes place, when order paid with Estonian Danske Bank web bank service.

  • Order paid (Estonian Nordea) - Takes place, when order paid with Estonian Nordea web bank service.

  • Order paid (Estcard) - Takes place, when order paid with Estcard web service.

  • Online payment timeout - Takes place, when order with online payment method is not paid during two hours.

You can also define statuses that aren't associated with any of these events. In this case they can only be set manually in the Order information tab.

Sending settings

See chapter 7.3.3 Sending settings for more information.

Message templates

See chapter 7.3.4 Message templates for more information.